How It Works
Cost
Coverage Details
Conditions & Exclusions
Claims
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AnswersQ.) Why should I use InkFrog's ShipSaver Insurance App to buy insurance and what are the benefits?A.) To protect against any lost or damaged packages, all sold items should be insured when shipped. Shipping problems do arise. You, as the seller, need to be sure you are protected. Using our ShipSaver Insurance App allows you to get great shipping insurance coverage while using our buying power to get you a huge discount on the coverage. Another great benefit of inkFrog's ShipSaver Insurance App is it saves you time. You can add insurance to your eBay items, in bulk, without going to the Post Office or without having to provide any external reports. Your packages will be covered without any outside indication of coverage, leading to a decreased chance of loss. You can also
file claims directly through ShipSaver online. In short, it's quicker, easier, cheaper, and it's completely done online.
Q.) How do I add insurance to an eBay item?A.) Inside your Selling Manager InkFrog ShipSaver Insurance App, check mark the sold items you want to insure and click "Add Insurance", or you can use the "Action" menu to add insurance. [ Back to Questions ] Q.) When should I add this insurance to my items?A.) You should add insurance to your item the same day that you ship it, up to one day after you ship it. You have a one (1) day period from when you ship your item until you can insure your item with us. Thus, if you shipped your item yesterday, you can still add insurance up to one day after shipment. However, we recommend you do not delay and add the insurance as soon as possible and/or on the day you ship your item. [ Back to Questions ] Q.) How important is the ship date I set when I add insurance?A.) This is extremely important. It's always best to add insurance immediately when your item ships. You have up to one (1) day after the shipment date to insure your packages. In other words, you can't ship your item out, then 2 days later add insurance to that item. So add insurance first, input the correct shipping date in the ship date section, and then ship your item on that date! Items will not be covered if insurance was added one day or more after you already shipped your item. [ Back to Questions ] Q.) What kind of records should I keep to prove I shipped the item (for claims)?A.) One of the great things about buying insurance through our ShipSaver Insurance App is that there are many different ways to keep you covered and prove you shipped your items. Any of the following can be used when filing claims as proof of shipment: USPS receipt, PayPal screen shot of the shipping label or printout, Endicia Dazzle postage log, Stamps.com log, USPS.com history, or tracking number. Please note: Placing a postage stamp on your package and dropping it in the mail flow DOES NOT provide proof of mailing. Please use an online label printing service or take your package to the post office to pay for postage and generate a label. [ Back to Questions ] Q.) Can I insure my shipping and handling?A.) Yes! Make sure that your shipping and handling costs is part of your declared value. For example: If you sell an item for $20.00 and the shipping & handling is $5.00, you can declare a value of $25.00 for coverage. Shipping & handling charges are only recoverable if the value is declared in the insured value. Insurance fees are excluded from coverage. [ Back to Questions ] Q.) If I make a mistake, can I cancel an insurance order?A.) You can cancel an order up to one day after the shipment date. To do so, find the insured shipment and select "Cancel Insurance" from the "Action" menu. If it is two days or more after the shipment date you provided us when you initially insured the item, coverage cannot be cancelled. [ Back to Questions ] Q.) Is it really this easy?A.) Yes, it really is! Just a few clicks in our ShipSaver application and your item is insured. Filing a claim is just as easy. Use the "Action" menu to file a claim directly from inside our app. [ Back to Questions ] Q.) I changed pasword, what now?A.) If you changed your password, or accidentally revoced it, please click here to re-generate your token which allowes us to access your data. [ Back to Questions ] Q.) How much does insurance through ShipSaver cost?A.) The cost is just $0.99c per $100 in coverage, per package, for Domestic shipments sent via the USPS. International shipments are just $1.25 per $100 in coverage, per package. USPS charges $1.75 for up to $50 in coverage and $2.25 for $51-$100 of coverage. The first $100 is covered by USPS Express Mail by default from the USPS. The savings by using our insurance provider is substantial. ShipSaver UPS coverage also saves you money. It's only $0.60c per $100 (over the first $100 - the first $100 is covered by UPS already). For the full details and pricing, see the pricing tab. NOTE: ShipSaver insurance also works with USPS First Class International shipments. The cost for this is the same international rate of $1.25 per $100. USPS does not offer coverage for this type of shipments which makes our insurance such a great value. [ Back to Questions ] Q.) How do I get billed for insurance?A.) When you signed up for ShipSaver, you tied a billing method to your account most likely through PayPal. ShipSaver will charge you for your insured items once/day through this method. We will only bill your insured items which are past the 'pending' period (the period of which you can cancel insurance for your items). There maybe some cases where your billable amount is very small. Whenever possible, we try to wait until your balance is greater than $2 before we charge your account. [ Back to Questions ] Q.) How do I charge my customers for insurance?A.) This is completely up to you. Just as we can't tell you how to price your items, we can't tell you how to, or if your should, charge for insurance. Many sellers input this cost into their item price or their handling charge. Because our insurance is offered at such a huge discount, It will be easier to include this cost into your listings. [ Back to Questions ] Q.) If I buy insurance here, do I still need to purchase insurance at the Post Office?A.) No, you can save your money! Make sure you do not buy insurance from the post office if you already purchased it through inkFrog's ShipSaver Insurance App. This will cause you to have double the insurance! Once added through our app, your item is insured. Just make sure to read the coverage exclusions and conditions. [ Back to Questions ] Q.) USPS doesn't offer insurance for USPS International First Class. Does your insurance cover that?A.) Yes, this is one of the great benefits of using our ShipSaver Insurance App to buy insurance! You can ship your items via USPS International First Class and be insured! It's Just $1.25 per $100 of coverage, per package, up to $2500! USPS does not offer insurance coverage for this shipping method, so using our insurance is a great way to get the coverage you need. [ Back to Questions ] Q.) How much coverage do I get?A.) You can buy up to $2500 of coverage, per package shipped. The insurance covers freight from all risks of physical loss or damage from an external cause (subject to exclusions) while in transit. Shipments must originate from the United States of America and/or Canada and must be sent via the United States Postal Service or via United Parcel Service (UPS). Your shipments must be packages to withstand the normal rigors of transit and follow the rules of the shipping carriers. Please note there are exclusions. [ Back to Questions ] Q.) What if I need over $100 of coverage?A.) Not a problem, for USPS shipments it's just $0.99c/Domestic & $1.25/International for each $100, per package you want to cover up to $2500. UPS shipments are just $0.60c/Domestic & $0.60/International for each $100, per package you want to cover up to $2500, over the initial $100.00 of free coverage. The USPS also provide $100.00 of free coverage for Express Mail shipments. [ Back to Questions ] Q.) Is this insurance through inkFrog?A.) No, this insurance is not through inkFrog. The insurance is through a third party company called Shipsurance Insurance Services, which is underwritten by Underwriters at Lloyds of London. We are simply using our buying power and our ShipSaver Insurance App to offer our members a great price. We offer the ability to purchase this insurance quickly and easily to save time. Because we buy in bulk, using all of our members power, you save! [ Back to Questions ] Q.) What items are excluded from the insurance coverage?A.) This is very important! The following is a list of exclusions (items not available for coverage): Accounts, bills, currency, cash in transit, evidence of debt, checks, money orders, COD payments, coins (collectible coins are not excluded), securities and other negotiable papers, tickets, deeds, notes, gift cards, manuscripts, documents, neon items, hazardous material (per UPS Hazardous Materials List), LCD monitors or screens, televisions (including LCD, plasma, CRT, projection, and similar), perishable cargo or similar property, eggs, any stone or ceramic slabs, automobiles, motorcycles, live animals, flowers, plants, seeds, cigarettes/cigars, cotton, guns (guns more than 100 years old are not excluded), tobacco, windows, plate glass, stained glass, float glass, laptop computers, and mobile telephones. If you ship any of these items and purchase our insurance THERE IS NO COVERAGE. [ Back to Questions ] Q.) Can a laptop, lcd, tv, or mobile phone be insured?A.) No, these are exclusions as noted in the previous faq question. These items are not insurable! These items are either very prone to loss or extremely fragile and are commonly not packed and shipped properly. Because of this, they are excluded from coverage. [ Back to Questions ] Q.) What special requirements are there for Jewelry?A.) Jewelry (includes necklaces, earrings, watches, rings, bracelets, broaches, etc) with a value of $500.00 or more must be sent with the Signature Confirmation service provided by the shipping carriers (must be signed for at delivery). This service is available by most shipping carriers often at an additional expense to their core shipping service. Jewelry shipments that do not abide by this condition are not covered by this program. The buyers and you, as the seller, do not want valuable jewelry left at their doorstep! [ Back to Questions ] Q.) What countries are excluded from coverage?A.) The following countries are NOT covered by this insurance! Shipments sent to Abkhazia, Afghanistan, Algeria, Angola (including Cabinda), Bangladesh, Barbados, Benin, Bolivia, Brazil, Bulgaria, Burkina Faso, Burma, Burundi, Cabinda, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chechnia, Congo, Cuba, Djibouti, Dominican Republic, Ecuador, Eritrea, Ethiopia, Gabon, Georgia, Ghana, Guinea - Bissau, Indonesia, Iran, Iraq, Ivory Coast, Jordan, Kenya, Liberia, Libya, Mali, Mauritania, truck/rail shipments to and within Mexico other than as a connecting conveyance, Moldova, Morocco, Niger, Nigeria, North Korea, Oman, Pakistan, Papua/New Guinea, Paraguay, Qatar, Rwanda, Senegal, Seychelles, Sierra Leone, Slovenia, Solomon Islands, Somalia, Sudan, Sri Lanka, Sudan, Syria, Tanzania, Togo, Tunisia, Uganda, Venezuela, and Yemen. Any location that would be in violation of any U.S. economic or trade sanctions including OFAC Restricted Countries. For shipments to Russian and other Commonwealth of Independent States countries (includes Armenia, Azerbaijan, Belarus, Kazakhstan, Kyrgyzstan, Russia, Russian Federation, Tajikistan, Turkmenistan, Ukraine, and Uzbekistan) coverage ceases upon touchdown of the aircraft at the airport of destination or upon discharge from the overseas vessel at the destination discharge port. [ Back to Questions ] Q.) What if I live outside the US or Canada?A.) Only shipments ORIGINATING FROM the US or Canada qualify for this insurance! We hope to have international support at a later time. [ Back to Questions ] Q.) Can I ship internationally with this insurance?A.) Yes, you can ship internationally as long as your shipment does not go to one of the excluded countries and you ship via the USPS or UPS. You can see the excluded country list here. [ Back to Questions ] Q.) How do I file a claim?A.) Filing a claim is very simple. To file a claim online, find your item and use the "Action" menu inside the ShipSaver Insurance App. (you will see the "File A Claim" option inside the "Action" menu). If you prefer to fax in a claim form, you can print and fill out the affidavit and the claim form. Then fax it to 818-668-8888 or you can mail it into the address found on the claim form. You can also contact ebayclaims@shipsurance.com The Insured will complete a SHIPSURANCE claim form and provide all required documents to SHIPSURANCE within sixty (60) calendar days from the date of shipment. If the carrier has liability and their remittance (carrier's claim check and stub) or response has not been received by the Insured within the 60 day timeframe, all other claim paperwork must be received by SHIPSURANCE within sixty (60) calendar days from the date of shipment. A complete claim submission includes a SHIPSURANCE claim form, a copy of the carrier's tracer form, a copy of the invoice or recent appraisal, photos of damaged goods and packaging, a repair estimate, and any other documentation requested by SHIPSURANCE. Failure to complete the claim form and follow all claim instructions could lead to non settlement of claim. If the shipment is sent via the United States Postal Service (USPS), complete claims must be submitted and received by SHIPSURANCE within one hundred and twenty (120) calendar days of the shipment date. If the claim is for loss the Insured must wait 21 calendar days (Domestic shipments) or 45 calendar days (International shipments) before filing claim with SHIPSURANCE. All damaged property that was not repaired must be made available (given) to SHIPSURANCE or INS if requested. [ Back to Questions ] Q.) How many days do I have to file a claim?A.) You have 120 days from the shipment date to complete all claims for USPS shipments and 60 days for UPS shipments. You should file immediate notice of non-delivery, damage, or shortage with the Shipping Carrier and with SHIPSURANCE. Take proper exceptions on the delivery receipt and with the carrier when any loss or damage is apparent at the time of taking delivery. [ Back to Questions ] Q.) Who files the claim, buyer or seller?A.) The seller of the item must file all claims! [ Back to Questions ] Q.) What kind of records should I keep for claims?A.) One of the great things about buying insurance through our ShipSaver Insurance App. is that there are many different ways to keep you covered and prove you shipped your items. Any of the following can be used when filing claims as proof of shipment: USPS receipt, PayPal screen shot of shipping label or printout, Endicia Dazzle postage log, Stamps.com log, USPS.com history, or tracking number. Please note: Placing a postage stamp on your package and dropping it in the mail flow DOES NOT provide proof of mailing. Please use an online label printing service or take your package to the post office to pay for postage and generate a label. [ Back to Questions ] Q.) Who receives the claim payment?A.) The seller (insured) receives the claim settlement. Payment is made via mailed check. [ Back to Questions ] |